Our goal as a company is to have customer service that is not just the best but legendary. We understand that we are serving a customer, not a life sentence. We enjoy our work whilst we spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers. We strive to show our customer doesn’t care how much you know until they know how much you care. We can’t guarantee that your life will become perfect. We can assure you that we will fix things when they go wrong. The customer experience is the next competitive battleground and we are ready to play.
The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand. Twenty years from now, we will be more disappointed by the things that we didn’t do than by the ones we did do, so we throw off the shackles of laziness, procrastination and the like and just DO IT. We – Explore, Dream, and discover – We quit talking a while ago and begin doing. If you don’t take the shot, you will miss 100% join us in going for the swish all day every day.
Goodness is about character – integrity, honesty, kindness, generosity, moral courage, and the like. More than anything else, it is about how we treat other people. We stand up for what we believe in, even if might mean we lose our sense of popularity for it. Honesty starts with yourself, authentic and true to who we are and what we believe in, following the dream and your heart. The foundation stones for a balanced success are honesty, character, integrity, faith, love and loyalty.
Since our inception as a humble start up in the city of Dubai, we have striven in devising and integrating a more customer-centric approach into our experience making client’s lives better and providing them the progress they desire. We believe that through trust, authenticity and empathy we can create the ultimate service solution for customer needs. Aligning our organization to practice these values is the root of our success.
read moreAmit Kotari: Successful Investor
My dealing with Citiway had been excellent. I came in touch with them for a renting deal. Initially I had trust issues but the deal was very fair, smooth and very professional. Me and Fayez developed a very good friendship and had multiple dealings together afterwards. I found him to be a very honest, trustworthy and professional with his work. This is something rare in UAE real estate market. It has been 3 years since I first met him and I consider him to be family now. Alll guys in Citiway are helpful, honest and they give right advice whether u want to rent, buy or sell. Way to go guys. Cheers
Kamini Mistry
“Asad was proactive in identifying my needs by asking the right questions and lined up a number of apartments for me to view. In addition to this he also followed up with to help answer any questions I had and kept me proactively informed throughout the process as well as helping me to complete all my formalities, going the extra mile. I have been in the UAE for five years and never have I had this level of service from an agency”